Helpdesk Software
Ticket Assignment Explained: How It Impacts Your Helpdesk Performance Sunitha B J In today’s fast-paced business environment, customer expectations are higher than ever. Prompt and effective customer service has become...
- December 9, 2025
- 6 min read
Reducing Ticket Volume with Smarter Ticket Creation Strategies Sunitha B J Support teams today face mounting pressure to respond quickly, manage increasing workloads, and still deliver top-notch customer service. One...
- January 13, 2026
- 6 min read
How Helpdesk 365 Can Boost Your Customer Satisfaction Score (CSAT) Sunitha B J Customer satisfaction (CSAT) is one of the most critical metrics for businesses today. It reflects how well...
- January 6, 2026
- 6 min read
Understanding the Importance of a Well-Defined Ticket Workflow in IT Support Sunitha B J In the world of IT support, the role of a structured and efficient ticket workflow cannot...
- January 8, 2026
- 6 min read
Improving Helpdesk Ticket Management for Faster Response and Efficient Support Sunitha B J In today’s fast-paced business environment, the speed and efficiency of customer support play a critical role in...
- January 8, 2026
- 6 min read
Role of Ticket Forms in Tracking Customer Issues: Insights from Helpdesk 365 Sunitha B J Customer support has always been an essential part of any business. In today’s fast-paced world,...
- January 15, 2026
- 6 min read
