Helpdesk Software
Why Teams-Based Ticketing is Better Than Email for Internal IT Support Sunitha B J Why Email-Based IT Support No Longer Works For years, email has been the default channel for...
- January 23, 2026
- 6 min read
What Is a Ticketing System in SharePoint and How It Works Sunitha B J Many organizations still manage internal requests through emails, chats, or spreadsheets. Over time, this leads to...
- January 28, 2026
- 6 min read
Key Benefits of AI Powered Ticket Management for Support Teams Sunitha B J AI powered ticket management is the use of artificial intelligence to automatically manage, prioritize, route, and resolve...
- January 9, 2026
- 6 min read
AI Ticketing System: From Basics to Advanced Automation Sunitha B J Support teams handle hundreds or even thousands of requests every day. Emails, chats, forms, and messages all turn into...
- January 13, 2026
- 6 min read
Top 14 Help Desk Software for Small Businesses in 2025 Sunitha B J Customer expectations are rising. Even small businesses are now expected to respond quickly, resolve issues effectively, and...
- January 17, 2026
- 6 min read
Step-by-Step Setup of a Microsoft Teams Ticketing System Sunitha B J Think about the last time you sent an IT request or HR query through email or chat. Chances are,...
- January 6, 2026
- 6 min read
