AI-Powered Features of Helpdesk 365
Make your ticketing experience simple, easier, faster and stress-free
Helpdesk Ticketing System Features
Support your team to resolve every ticket with precision, making sure every concern is met with care.
Custom Forms
Create ticket submission forms tailored to your organization's needs and structure. Collect relevant details for reported issues to resolve tickets more effectively.
Multilevel Sub-Service
Organize services into multiple levels for structured categorization. Simplify navigation and route tickets quickly to the right teams for resolution.
Ticket Splitting and Merging
Split a complex ticket into smaller ones or merge related tickets. Ensure no details are missed, streamlining efforts for faster issue resolution.
Ticket Field Customization
Customize ticket fields to include only the necessary data. Reduce clutter, keep the system organized, and help agents resolve issues efficiently.
Kanban View
Visualize ticket progress using a Kanban board. Track statuses, prioritize tasks, and enhance team collaboration to manage workloads effectively.
Ticket Aging Report
Track the time tickets remain unresolved using aging reports. Identify bottlenecks, prioritize older tickets, and improve customer service delivery.
Ticket Archival
Archive resolved tickets to maintain a clutter-free system. Retain older tickets for future reference while displaying only active issues.
Create Tickets By MS Forms
Allow users to create tickets easily via Microsoft Forms. Simplify issue reporting for employees and ensure smooth processing by IT teams.
Multiple AI Integrations Option
Let smart solutions handle the heavy lifting, freeing your team to concentrate on what truly counts—supporting others.
AI-Powered Automation
Leverage AI to route tickets automatically, track issues, and suggest resolutions. Minimize manual efforts, speed up responses, and focus on complex problems.
Chatbot Bubble 365
Offer 24/7 support with an AI-powered chatbot that handles common queries. Reduce team workload while providing instant assistance anytime.
Rules & Automation
Create condition-based rules to automate tasks like ticket assignment and notifications. Ensure smooth operations without requiring manual effort.
Reporting & Analytics in Helpdesk Software
Statistics show the picture, but insights shape the solutions that delight people.
Dashboard
Gain a bird’s-eye view of team performance, ticket status, and key metrics in one place. Use insights to make informed decisions and improve workflows.
Customer Satisfaction Surveys
Gather feedback using customizable surveys. Identify improvement areas, build stronger relationships, and enhance overall service quality.
Create KB From Tickets
Turn resolved tickets into knowledge base articles. Reduce repeated queries and empower users to find answers independently.
Ticket Aging Report
Monitor unresolved tickets over time to address delays. Use aging reports to optimize workflows and ensure no ticket is overlooked.
Self-Serve Helpdesk Ticketing System Features
Enable your users to uncover answers and witness their faith in your service grow stronger
Knowledge Base
Store guides, FAQs, and troubleshooting articles in one location. Enable users to resolve issues independently without waiting for support.
Canned Responses
Use pre-written replies for common queries to save time. Ensure consistent, efficient communication with users across all interactions.
Self-Serve Portal
Allow users to submit and track tickets via an intuitive portal. Reduce reliance on support agents and enable faster issue resolution.
Customizable Workflows and Dashboards
Adapt workflows and dashboards to your needs with ease. Simplify helpdesk customization to meet evolving requirements efficiently.
SLA and Ticket Routing Features in Helpdesk Software
Define excellence in service and earn trust with prompt and dependable support
Multiple SLA Choices
Create different service-level agreements based on ticket type or priority. This allows organizations to meet varying user expectations and maintain high levels of service.
Approval Workflows
Streamline decision-making by automating approval processes for ticket-related actions. This ensures requests are addressed quickly and efficiently.
Auto-Assign Tickets
Automatically route tickets to the right team or agent based on predefined rules. This eliminates delays and helps distribute workloads evenly across the support team.
Auto-Close Tickets
Resolve and close tickets automatically after the user confirms the issue has been addressed. This feature helps maintain an updated ticketing system and reduces unnecessary follow-ups.
Security of Helpdesk Ticketing System
Protecting your data is not just a feature—it is a promise to keep your trust intact.
Microsoft Certified
Built on Microsoft 365 & Teams, our Helpdesk is Microsoft Certified, ensuring seamless integration, top security, compliance and trusted solution for streamlined IT support.
Data Privacy & Cybersecurity
Protect sensitive data with top-tier security standards like GCC & GCC High compliance. These measures ensure that your organization meets global privacy and security regulations.
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Zero Trust Security Model
Keep all your data within the Microsoft 365 environment and apply strict access controls. This ensures sensitive information is always safe and secure, even during collaboration.
Custom Ticket Status
Define unique ticket statuses and sequences to better align with your organization’s security protocols. This helps maintain transparency and accountability.
Small details, big impact—our features are tailored for your team’s growth and success
Top Features
Modern UI/UX for Productivity
Enhance team efficiency with a clean and intuitive interface. The modern design reduces the learning curve, enabling new users to adapt quickly.
Inbuilt - Microsoft Ecosystem
Integrate seamlessly with Microsoft tools like Teams, SharePoint, Power Automate, Power BI, and Dynamics 365. Simplify workflows and boost productivity.
Power of Power Automate
Harness Power Automate to integrate with virtually any system. Helpdesk 365 utilizes its full potential to streamline and connect workflows effortlessly.
Easiest to Deploy
Easiest to deploy IT Helpdesk built on SharePoint & Teams. Enjoy quick setup, seamless integration, customizable workflows, and no additional tools required
Multiple Roles
Assign roles to agents, managers, and administrators to ensure clear responsibilities and improve workflow management.
Private Notes
Add confidential notes to tickets visible only to authorized team members. Share important details securely and maintain privacy.
Support Options
Live Chat Support
Provide real-time assistance via live chat on the website. Ensure users receive quick responses to their queries effectively.
Raise a Support Request
Submit detailed issues or requests through a dedicated support page. Get personalized assistance tailored to your specific needs.
Customization
Fully customizable Helpdesk on SharePoint & Teams. Tailor workflows, forms, and automations to fit your IT support needs
Benefits of Helpdesk Ticketing System
Simplifies ticket management across IT, HR, and finance departments.
Enhances productivity with AI automation and seamless Microsoft integration.
Improves data security with Zero Trust protocols and compliance certifications.
Boosts user satisfaction with customizable workflows, surveys, and self-service tools.
Saves time and reduces costs with quick deployment and user-friendly design.
Why Choose Helpdesk 365 for Your Business?
Every solved ticket brings a satisfied customer—and we are here to make that happen, every time.
By using advanced helpdesk ticketing system features, businesses can streamline their support processes, boost customer satisfaction, and increase team efficiency like never before.
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