AI-powered helpdesk
that fits every budget

Whether you’re just getting started or growing fast, Helpdesk 365 offers flexible plans designed to scale with your business.

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Helpdesk 365 Plans

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Standard

$19⁹⁹

per user / month, billed yearly

Standard Plan Features

Minimum 5 users
25 ticket requesters
2 Support tickets per year
Free updates via Microsoft store
Integrates with Office 365
SharePoint-hosted app
Data stays in your SharePoint
Custom request types
Mobile responsive
Multiple roles
Smart notifications
Self Service web forms
Multiple departments groups
Collaboration with ticket requester

Plus

$29⁹⁹

per user / month, billed yearly

Everything in Standard and…

Minimum 5 users
50 ticket requesters
Unlimited support tickets
Service fields
Dashboard
Canned responses
Custom signatures
Custom ticket status
Custom ticket sequence
Ticket fields customization
Private Notes
Ticket Splitting & Merging

Premium

$49⁹⁹

per user / month, billed yearly

Everything in Plus and…

Minimum 5 users
Unlimited ticket requesters
Unlimited support
Customer satisfaction Surveys
Create Sub tickets
Free updates with support
Create & update ticket from emails
Email templates
Auto assign tickets
Auto close tickets
Auto capture email attachments
Integrate with Asset Management
Block spammers and domains
Onelevel sub services
Custom views
Custom columns
Available in 10 Language

Enterprise

$69⁹⁹

per user / month, billed yearly

Everything in Premium and…

Minimum 5 users
Dedicated account manager
Kanban View & Modern view
Map with your custom columns
Escalate Level 1 & Level 2
Multiple SLA choices
Service and sub-service fields
Auto escalate tickets
Ticket due date reminders
Ticket aging report
Knowledge - base
Approval workflows
Custom forms
Multiple mailboxes department wise
Rules & automation
Archive
Create KB from tickets
Create ticket through MS Forms
API connectivity
Connect with Power BI & Power Automate

Live on Azure

Buy directly from Azure Marketplace or via your enterprise agreement.

Special Pricing for NPOs

Non-profits and government-funded educational institutes can avail exclusive rates.

Enterprise Pricing for 50+ Users

Organizations with more than 50 users can avail special pricing.

Frequently Asked Questions

What features are included in the Standard Plan?

The Standard Plan offers 25 ticket requesters, 2 support tickets per year, free updates via Microsoft Store, integration with Office 365, custom request types, and mobile responsiveness, among other features. It’s perfect for small teams looking for essential helpdesk functionality.

Can I upgrade my plan if I need more features?

Yes, you can easily upgrade from the Standard Plan to the Plus, Premium, or Enterprise plans, each offering additional features like unlimited support tickets, dashboards, ticket splitting & merging, and advanced automation.

Is there a minimum user requirement for each plan?

Yes, each plan has a minimum of 5 users. This ensures you have the basic support infrastructure in place for your team to manage tickets efficiently.

How does the Enterprise Plan enhance helpdesk management?

The Enterprise Plan includes all features from the Premium Plan, plus a dedicated account manager, advanced reporting, multiple SLA choices, custom workflows, API connectivity, and AI-powered tools like AI ticket summaries and agents. It’s designed for larger organizations with complex needs.

Can I try Helpdesk 365 before committing to a subscription?

Yes, we offer a trial period for you to explore the features and functionality of Helpdesk 365 before committing to a subscription. This allows you to assess whether it fits your team’s needs without any risk.