Helpdesk 365
Your Unified Support Hub

Helpdesk 365 connects effortlessly with the tools your team already uses, keeping everything in one place. From communication to analytics and automation, every integration works together to make support faster, smoother, and easier for everyone.

Built to Work as One

Enjoy a seamless experience with tools that are natively connected within your workspace. Messages, files, and tasks flow smoothly between platforms, helping your team communicate better, manage tickets instant, and stay focused without switching between apps.

Microsoft Integrations That Work Together

Connect your helpdesk with Microsoft tools you already use. From Forms and Power BI to Power Automate, Power Apps, and Outlook, everything works in sync to keep your support fast, connected, and simple.

Azure Integrations That Bring More Power to Your Helpdesk

Extend your Helpdesk 365 experience with Azure’s intelligent and development-driven tools for smarter automation and seamless project management.

Azure OpenAI

Adds intelligent suggestions and responses to help resolve tickets faster and improve user experience.

Azure DevOps

Connects your support and development teams, turning tickets into actionable work items for quicker fixes and better collaboration.

Our Apps 365 Integrations for a Complete Experience

Effortlessly integrate Helpdesk 365 with our proprietary solutions Asset Management 365 and Mail Tracker 365, to enhance control, streamline processes, and improve visibility across your operations.

Asset Management 365

Track and manage all your company assets directly within your helpdesk, keeping records organized and easy to update.

Mail Tracker

Monitor and log email interactions automatically, ensuring every request and response is captured for clear, reliable communication.

Integrate and Simplify Your Support Workflow

Helpdesk 365 unites tickets, teams, and tools inside Microsoft 365, giving you visibility, control, and collaboration in one place.

Frequently Asked Questions

What is Helpdesk 365, and how does it make teamwork support easier?

Helpdesk 365 is your all-in-one support center where you can organize all communication, tickets, and updates in one place. It connects natively with Microsoft Teams, SharePoint, Outlook, and Power Platform tools, so your team can manage requests, share files, and see progress all in one place, without referencing 10 different applications. The best part? You’ll respond faster, have better visibility, and collaborate better across your team.

How does Helpdesk 365 connect with Microsoft 365 applications such as SharePoint and Teams?

Helpdesk 365 is designed to fit natively in Microsoft 365. All of your tickets, files, and updates are organized within SharePoint while you are able to align your communication and collaboration within Teams. You are able to chat, share updates, and work through issues, all without leaving your workspace — everything is connected and secure.

How does Helpdesk 365 operate using automation?

With Power Automate and Power Apps, Helpdesk 365 automates the repetitive tasks of the helpdesk, for example ticket assignments, notifying users, and approvals. Helpdesk 365 integrates with Power BI in relation to turning your data into visual dashboards for tracking response times, understanding workload, and making better decisions with actual insight.

In what ways do Copilot and Azure OpenAI support Helpdesk 365?

Copilot and Azure OpenAI provides intelligent assistance right inside of your helpdesk. Copilot analyzes the details of your ticket, proposes replies, and sources relevant articles.