Helpdesk 365 is built for all kinds of teams—IT, HR, Operations, Finance, Marketing, Admin and more. Whether it’s an internal query from a staff member or a process issue in your back-office, Helpdesk 365 adapts to your department’s workflow. 

Each department can have its own ticket forms, workflows and routing rules. For example: HR may use one form for leave requests, IT uses another for incidents, Finance for approvals. Everything is unified in one platform, but customised per team so each department works the way it needs. 

Yes — when a ticket spans multiple departments (e.g., HR initiating something that IT needs to complete), Helpdesk 365 makes it easy to pass it along, tag relevant teams, share context and track progress without handing off files or losing history.